1. Introduction

Welcome to kynguyencongnghe.com (“we,” “our,” or “us”). These Terms of Service govern your use of our Chatbot application, which connects Facebook Messenger (pages) to a custom chat system, enabling automated chatbot responses and performance reporting (the “Service”). By accessing or using our Service, you agree to comply with these Terms.

2. Eligibility

To use the Service, you must:

  • Be at least 18 years old.
  • Have administrative access to a Facebook Page that is linked to a Facebook Messenger account.
  • Provide accurate and complete information during the registration process.

By using our Service, you confirm that you meet these requirements.

3. Services Provided

The Chatbot Service allows you to:

  • Integrate Facebook Messenger (pages) with your custom chat system.
  • Automatically process user messages using a chatbot.
  • Generate reports on response times and marketing performance metrics, including interaction statistics and customer engagement data.

We reserve the right to modify or discontinue any feature of the Service without prior notice.

4. User Responsibilities

You agree to:

  • Use the Service only for lawful purposes and in accordance with these Terms.
  • Ensure that all data, including messages processed through the chatbot, comply with Facebook’s Community Standards and Platform Policies.
  • Be solely responsible for the accuracy, legality, and appropriateness of any content or data you upload or transmit through the Service.

You must not:

  • Use the Service to engage in any unauthorized or harmful activities, such as spam, harassment, or fraudulent behavior.
  • Attempt to bypass any security measures related to the Service or disrupt the functionality of the Service.

5. Data Collection and Use

By using our Service, you understand that we may collect and process user messages, interaction times, and other relevant data to:

  • Improve chatbot responses and customer engagement.
  • Generate performance reports, including response times and marketing insights.

Please refer to our Privacy Policy for more information on how we collect, store, and use data.

6. Fees and Payment

The Service may include both free and paid features. You agree to pay all applicable fees in accordance with the pricing and payment terms outlined on our website. We reserve the right to modify fees at any time, but changes will not affect fees for services already purchased.

7. Intellectual Property

All rights, titles, and interests in the Service, including software, logos, designs, and trademarks, are the exclusive property of Kynguyencongnghe.com. You may not copy, modify, distribute, or reverse engineer any aspect of the Service without our express written consent.

8. Limitation of Liability

We strive to provide a reliable and high-quality Service; however, we make no guarantees regarding the accuracy, reliability, or availability of the Service.

To the fullest extent permitted by law, Kynguyencongnghe.com shall not be liable for any direct, indirect, incidental, or consequential damages arising from your use of the Service, including but not limited to:

  • Loss of data or business.
  • Errors or interruptions in the Service.
  • Any unauthorized access to or use of your data.

9. Termination

We may suspend or terminate your access to the Service without prior notice if:

  • You violate these Terms.
  • We discontinue the Service or modify it in a way that affects your usage.
  • We believe your actions may cause harm or liability to us or other users.

Upon termination, your right to use the Service will immediately cease, and any data associated with your account may be deleted.

10. Modifications to the Terms

We may update or modify these Terms at any time. If we make significant changes, we will provide notice via email or within the Service. Your continued use of the Service after any modifications indicate your acceptance of the updated Terms.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Vietnam, without regard to its conflict of law provisions.

12. Contact Information

If you have any questions or concerns about these Terms or the Service, please contact us at [email protected].